Shipping Policy

ORDER PROCESSING:

Please allow 24 hours to process your order. Expect an email within 24 hours to let you know your order is on the way!


STORE PICKUP

4 La bodeguita, apt. 4, 97133 St Jean , St. Barthélemy

Orders can be picked up daily, from 9am to 5pm. An email will be sent when your order is ready for pickup.


LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 5 kilometres of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.


Orders placed before 3pm during store hours (9am to 5pm) will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.


When your order is ready for delivery, you will receive an email with real-time tracking information.


FLAT RATE SHIPPING 

Orders are generally shipped within 3-5 days. Flat rate shipping fee of [fee] applies to orders shipping to locations outside of the Caribbean.

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 


We offer free shipping for orders over $75.


Shipping option

Estimated delivery time

Price

Option 1

X to X business days

$X

Option 2

X to X business days

$X

Option 3

X to X business days

$X

INTERNATIONAL SHIPPING:


We offer worldwide international shipping. However, at this time due to the geopolitical state of some regions, we do not ship to Russia, Ukraine, Afghanistan and Iraq.


Shipping charges for your order will be calculated and displayed at checkout. 


If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.


Shipping option

Estimated delivery time

Price

Option 1

X to X business days

$X

Option 2

X to X business days

$X

Option 3

X to X business days

$X

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. C’est La Terre is not responsible for these charges if they are applied and are your responsibility as the customer.


REFUNDS,, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 


In the event that your order arrives damaged in any way, please email us as soon as possible at support@cestlaterre.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.


If you have any further questions, please don't hesitate to contact us at support@cestlaterre.com.